PROCESSING TIME

After an order has been received in our system, a processing time of 2 to 3 business days is required to review, pick, pack, and ship your order.

CARRIER

All shipments are sent using Canada Post and Purolator. All available and/or approved mailing options will be presented at checkout along with live shipping rates and order delivery estimates directly from Canada Post and Purolator. This does not include any potential for weekends, inclement weather, holidays, or backorders.

BACKORDERS

If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date.

TRACKING

All orders are shipped with tracking service. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Please check your Spam inbox if you do not receive this tracking information.

RETURNS & REFUNDS

We pride ourselves in making the highest quality CBD products on the market, and in doing so we want you to feel completely confident in CBD Therapeutics. We will offer a complete money back guarantee in the form of a cheque or store credit on any product that has a manufacturers defect.

Your acceptance of the terms of purchase means you agree to and understand the refund policy.

DAMAGE DURING SHIPPING

We take customer satisfaction very seriously. All shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made through the carrier. You may additionally purchase Shipping Insurance from the carrier during checkout, to further protect your goods. We do our very best to ensure that each shipment is packed in a manner that will protect it on its journey from our warehouse to you.